Privacy Policy – Luma Home Furniture
Effective date: 26 August 2026
Luma Home Furniture respects your privacy and processes personal information for legitimate store operations, customer service, order fulfilment, security and legal compliance. This policy explains the main categories of information used through lumahomefurniture.co.za.
Information we may collect
Depending on how you use the website, we may collect your name, contact details, billing and delivery information, account information, order and quotation details, customer-service communications, website/device information, and information you voluntarily provide through forms.
Payment information
We use payment and order-reference information needed to identify and reconcile payments made for website orders. Do not send unnecessary banking credentials, PINs, passwords or one-time passwords to us.
Why we use personal information
- To create and manage customer accounts, orders and optional quotation requests.
- To communicate about payment, delivery, returns, warranty claims and customer support.
- To prevent abuse, fraud and security incidents.
- To maintain and improve the website and understand store performance.
- To meet legal, tax, accounting and regulatory obligations.
- To send marketing communications where permitted and subject to applicable preferences or consent requirements.
Sharing and service providers
Information may be shared with service providers that help us operate the store, such as hosting, website, email, analytics, delivery, accounting, fraud-prevention and other fulfilment providers, only to the extent reasonably necessary for the relevant service. We may also disclose information where required by law.
Cookies and similar technologies
The website may use essential cookies for cart, checkout, account, security and session functionality, as well as analytics or marketing technologies where configured. Browser controls and any cookie-consent tools made available on the website can be used to manage non-essential technologies where applicable.
Security and retention
We use reasonable technical and organisational safeguards appropriate to the information and store operations. Information is kept only as long as reasonably required for the purpose for which it was collected, legitimate business needs, dispute handling and applicable legal requirements.
Your privacy rights
Subject to applicable South African law, including POPIA where applicable, you may request access to or correction of personal information and may have additional rights concerning objection, deletion or complaint. Some information may need to be retained where the law requires it.
Contact
For privacy questions or requests, use the current contact details published at lumahomefurniture.co.za/contact-us/. We may need to verify your identity before acting on a request.