Faq

Choose a product, review its available specifications, add it to your cart and proceed to checkout. Complete your billing and delivery details and place the order. You will receive an order reference immediately.

Yes. Add the products and quantities to one cart and review the full selection before checkout.

The currently available payment method is shown during checkout. After placing your order, follow the official order/payment instruction and use your order number as the payment reference where requested.

Your WooCommerce order is recorded immediately, but it remains on hold until payment has been received and confirmed. Stock allocation and fulfilment proceed according to the order status and any product-specific lead time.

Use only payment details shown by the Luma Home Furniture website, official order confirmation, invoice or a verified communication from the store. If bank details change unexpectedly, independently confirm them before paying.

Yes. Keep your order confirmation, order number, invoice or other payment records for delivery, returns and warranty enquiries.

Luma Home Furniture coordinates delivery to supported destinations in South Africa. Availability of a particular delivery service depends on the destination, product size, quantity and access conditions.

Where a product or promotion explicitly states Free Delivery, the stated offer applies subject to the conditions shown for that product or promotion. Otherwise, any applicable delivery charge is shown or confirmed before fulfilment.

Lead time varies by stock status, supplier availability, product type and destination. Use the lead-time information shown on the product where available. If no exact timeframe is published, contact us before ordering when the delivery date is important.

Use the website order-tracking facility where tracking is available. Large-furniture deliveries may also be scheduled directly by the store or logistics partner.

Assembly requirements are shown in the Product Information section where known. Assembly or placement service is not automatically included unless the product or order confirmation expressly says so.

Delivery is subject to safe and reasonable access. Tell us about stairs, lifts, narrow passages, security procedures or loading restrictions before delivery, especially for large pieces.

Measure doors, passages, stairways, lifts and the intended room. Clear a safe delivery route and make sure an authorised adult is available to receive and inspect the order.

Collection may be available by prior arrangement for selected products. Do not travel to collect until you have written confirmation that the order is ready and the collection details have been supplied.

Eligible standard products may generally be returned within 14 days of delivery, subject to the published Returns & Refunds Policy, product condition and applicable South African consumer law.

Contact customer support with your order number, product name, reason for return and relevant photographs. Follow the return instructions provided before transporting or sending the item.

Report the issue as soon as reasonably possible and provide your order number plus clear photographs or video of the product, packaging and affected area. Prompt reporting helps us investigate transport damage. Nothing in this guidance is intended to remove rights that apply under South African law.

Custom-made, personalised, specially sourced or made-to-order products may have different cancellation or return rules where permitted by law. Any special condition should be disclosed before the order is finalised.

For an approved change-of-mind return, reasonable collection or return transport charges may apply. Where goods are verified as defective, damaged on delivery or incorrectly supplied, the resolution will be handled in accordance with the applicable policy and consumer law.

Eligible products may be exchanged subject to stock availability and approval. Any price difference and applicable collection or redelivery charge will be confirmed before the exchange proceeds.

After the returned item is received, inspected and approved, Luma Home Furniture aims to process the refund promptly. Bank processing times can add additional days. The applicable policy or confirmation will state the expected timeframe.

Open the Product Information tab on the product page. Where data is available, it can include dimensions, weight, material, frame, upholstery, finish, colour, capacity, maximum load, assembly, care, lead time and warranty.

Do not assume a dimension or load rating. Contact us before ordering if a missing specification is critical to safety, fit, access or intended use. The website intentionally avoids inventing technical values that have not been verified.

Screens, lighting, photography, production batches, fabric texture, wood grain and stone or ceramic pattern can cause visible variation. Request confirmation or a sample where available if an exact tone is important.

Normal grain, knots, leather texture, stone veining, tone and handmade-finish variation are generally characteristics of natural materials rather than manufacturing defects.

The published warranty page currently provides the applicable warranty periods and exclusions. Where a product has a supplier-specific warranty, that information may also appear in its Product Information section.

Provide proof of purchase, the order number, a description of the issue and clear photographs or video. Inspection may be required before the appropriate repair, replacement or other remedy is determined.

Use the website contact page, the email or telephone details shown in the footer, or the WhatsApp/customer-assistance tools when enabled.

Include the exact product name or link and the specification you need confirmed. For an existing purchase, also include the order number.

Provide your name, order number, product name, a clear description of the issue and relevant photographs or video. This helps the team investigate efficiently.